Public offer of signing a contract for the online sale of retail goods.
This document, in accordance with paragraph 2 of Art. 437 of the Civil Code of the Russian Federation, has the status of a written public offer addressed to capable individuals (hereinafter referred to as the “Offer”).
The contract is considered signed from the moment of accepting the offer (acceptance of the offer), according to which all necessary conditions must be accepted without any exceptions and restrictions. The terms of the Agreement are set out below.
Basic concepts used in the Agreement.
For the purposes of this Agreement, the following terms have the following meanings: Buyer – a competent individual who places orders and purchases Goods from the Seller through the ROMANOVAMAKEUP online store for his or her personal, family, household and other needs that are not related to entrepreneurial activity. Website - is the Internet site located at https://romanovamakeup.com/, with the rights of use (administration) which belong to the Seller, and on which the ROMANOVAMAKEUP online store is located. ROMANOVAMAKEUP online store or Online Store - an Internet service located on the Site that allows Buyers to purchase Goods under the terms of this Offer. Goods - a piece of clothing, accessory or other material value presented for sale on the Site. Order - a correctly filled out form by the Buyer containing information about the Goods purchased by him or her with the selected methods of delivery and payment for the Goods, sent to the Seller using the Site. An advance order or Pre-order - an order by the Buyer of the goods that are not available for sale at the time of placing the order
1.1. The sale of the Goods by the Seller to the Buyer is regulated by the current legislation of Russia, including: the Civil Code of the Russian Federation, Federal Law of February 7, 1992 No. 2300-1 “Protection of Consumer Rights”, Decree of the Government of the Russian Federation of September 27, 2007 No. 612 “Approval of the rules of selling goods by distant method”
Government Decree of January 19, 1998 No. 55, “The Approval of the Rules for the sale of certain types of goods, the list of durable goods, where the buyer's requirement to provide him or her with a list of non-food products of good quality that are not subject to free repair, return or exchange for a similar product of other size, shape, style, color or configuration."
1.2. Changes (additions) to this Offer are made by the Seller unilaterally. Notification of Buyers about changes (additions) to this Offer is carried out by mandatory placement of a new version of the Offer on the Site. All changes (additions) made by the Seller to this Offer come into force and become binding on all Buyers from the moment a new version of the Offer is posted on the Site. In case of disagreement with the changes to the Offer, the Buyer has the right to unilaterally withdraw from the Agreement. All applications, changes and additions to this Offer are its integral part.
1.3. Using the Site implies the mandatory full and unconditional consent of the Buyer with this offer, otherwise the Buyer will not be given the opportunity to fill out Applications to purchase the Goods.
1.4. The Buyer agrees to transfer to the Seller and process by the Seller of his or her personal data (as mentioned in Section 11 of these Terms) and information about the Order or Orders, and also agrees to comply with the Terms of Sale of goods by filling in appropriate columns when placing an Order on the Site. The Buyer hereby agrees and gives the Seller the right to transfer his or her personal data to the courier services indicated by the Buyer in the Order and agrees to the processing of his or her personal data by the indicated companies.
2. Product Information
2.1. Information about the Goods is posted on the Site and provided by IP Romanova Olga Aleksandrovna
2.2. All distributed Goods are put into civilian use in a proper way and do not violate any rights of third parties.
2.3. The copyright holder of all textual information, graphic photo and video images of the Goods posted on the Site is the Seller. The Buyer is not entitled to use the above objects without the written consent of the Seller
2.4. The information about the Goods presented on the Site are for reference only and cannot be taken as a guarantee of the availability of the described properties and characteristics of the Goods.To clarify information about the Goods, the Buyer can contact the Seller by phone in Moscow: +7 (925) 075-73-65
3. Signing the Agreement.
3.1. Use of the Site by the Buyer means Signing the Agreement (acceptance of this Offer) on the terms of this Offer. By using the Site, the Buyer confirms familiarization with the terms of this Offer and other agreements posted on the Site and regulating the relations of the Parties.
3.2. The Buyer uses the Site without registration. In this case, the purchase of Goods is carried out by using the contact personal data of the Buyer
3.3. Using the site without registration, the Buyer confirms and guarantees that he is familiar with the terms of this Offer and other agreements governing the relations of the Parties and posted on the Site. The Buyer is responsible for the accuracy of the information provided to the Seller.
3.4. The Seller is not responsible for the accuracy and reliability of the information provided by the Buyer when entering contact information.
3.5. The Seller reserves the right to refuse the purchase in case of doubt about the accuracy of the contact information provided by the Buyer or delivery address.
4.1. Ordering through the Site is carried out by the Buyer independently by adding the acquired Goods to the basket. When placing an Order, the Buyer fills in all the lines of the corresponding form.
4.1.1. The data transmitted by the Buyer includes, but is not limited to the following fields: last name and first name of the Buyer or another person receiving the Order in the interests of the Buyer, method and address of delivery of the Order (including the name of the settlement in the Russian Federation and postal code), payment method, Buyer’s phone number .
4.2.3. To complete the Order, the Buyer sends the completed Order to the Seller by pressing the appropriate button in the Order form
4.4. The Buyer has the right to indicate the person authorized by him or her to receive the Order in the interests of the Buyer. In this case, the power of attorney to represent the interests of the Buyer will be considered issued directly to a third party in accordance with paragraph 1 of Art. 185 of the Civil Code of the Russian Federation. When paying by credit card online by the Buyer of the Order in the manner established by cl. 6.3.1. of this Offer, the Seller has the right, upon delivery of the Goods, to request a copy of the payment document for the goods sold and identity documents.
5. Acceptance of the Order by the Seller.
5.1. The order is considered accepted by the Seller after the Buyer receives an electronic message to the e-mail address confirming the fact of the creation of the Order and a message confirming the status of the accepted Order, confirming also the availability of goods. The order is subject to execution by the Seller within the time periods specified in section 7 of this Offer and subject to the fulfillment by the Buyer of the obligation to pay for the Goods. The Seller is obliged to proceed with the execution of the Order only in case of payment for the Goods in accordance with clause 6.3.1
5.2. After receiving the Order, the Seller must call the Buyer to confirm the Order and verify the delivery date. The seller reserves the right to cancel the Buyer's Application at the stage of its confirmation by phone.
6. Terms of Payment for the Goods.
6.1. The price of the Goods is indicated on the Site directly next to the Goods. The price of the Goods is indicated and is payable in rubles by the method specified in clause 6.3 of the Offer. The price of the Goods includes taxes applicable in accordance with the current legislation of the Russian Federation.
6.2. The seller has the right to unilaterally change the price of the Goods without warning. However, the Seller is not entitled to change the price of the ordered Goods in the Buyer's Order after the Order has been accepted by the Seller in the manner specified in Section 5 of the Offer.
6.3. Payment for the Goods can be carried out using one of the following methods at the option of the Buyer:
6.3.1. by credit card online when placing an Order. The following credit cards are accepted for payment: Visa, Visa Electron, MasterCard. When paying for the order by credit card, information and payment are processed on the authorization server of the Bank's processing center. This means that your confidential data (card details) do not go to the online store.
Information on a secure SSL communication channel is transmitted in encrypted form directly to the authorization server of our payment partner. Special security technologies of Internet payments Verified by Visa and MasterCard Secure Code are used to transmit the information. All operations on your card are carried out in full compliance with the requirements of VISA International and MasterCard Worldwide. The security of processing Internet payments through Promsvyazbank is guaranteed by the international PCI DSS security certificate. Seller does not receive, process or store credit card information.
6.3.2. When ordering courier delivery in Moscow, you can pay for the goods in cash upon receipt.
6.4. When paying for the Order with a bank card, the Buyer undertakes, upon the Seller’s request, to provide a copy of two pages of the bank card holder’s passport - a page with a photo, as well as a copy of the bank card on both sides (the card number must be closed except for the last four digits) according to the Rules of International Payment Systems the owner’s identity and eligibility to use the card. A passport can be presented for identification upon receipt of the Goods.
6.5. The seller reserves the right without explaining the reason to cancel the Order paid by credit card, in particular if the Buyer fails to submit documents under the conditions of clause 6.4. (by fax or e-mail in the form of scanned copies), including if there are doubts about their authenticity, within 14 days from the date of placing the Order. The cost of the order is returned to the card with which payment was made.
7. Fulfillment of the Order and Delivery
7.1. The seller delivers the Goods only in the territory of the Russian Federation.
Goods under one Order are delivered simultaneously. Items from several orders can be formed and sent in one direction and delivered at the same time at the request of the Buyer. Delivery terms are calculated from the moment of the last Order from the merged Orders.
The moment of ownership transfer of the goods is the moment when Buyers confirm shipping documents by the signature, after full payment of the goods.
When accepting the Goods, the Buyer must carefully inspect the packaging of the Goods and the Goods themselves for defects. If there are defects in the packaging or the Goods, the Buyer must draw up the relevant act together with the representative of the courier service. By accepting the Goods and signing the shipping documents without comment, the Buyer confirms the absence of defects in the Goods.
7.2. Delivery in Russia is carried out by the courier service of the Seller after confirming the status of processing the Order by the Seller and the availability of Goods.
Delivery in Russia is carried out in accordance with the cost of delivery to a specific region and the Buyer pays for it after calculation along with the cost of goods
7.3. The buyer can also arrange a meeting with one of the representatives of the team of Olga Romanova and personally pick up the Goods. This option is confirmed by telephone prior to the transition of the Order to the processing status by the Seller.
7.4. Delivery to other regions of Russia or to other countries of the world (not specified in clauses 7.2., Offers) is carried out by the courier service of the Seller. Delivery times are set by the courier service of the Seller.
7.5. The seller is not responsible for possible delays in delivery due to unforeseen circumstances that occurred not because of the Seller’s fault, which could not be foreseen. Upon delivery of Goods by courier, the specific delivery time is agreed directly with the representative of the courier service.
If the Seller and / or courier representatives cannot contact the Buyer within 3 (three) days at the coordinates left by him or her, the Order may be canceled and returned to the Seller. In this case, the Buyer is obliged to reimburse the Seller the cost of delivery at the rates (specified in clause 7.2. Of the Offer). A refund to a bank card will be made excluding the cost of delivery.
8. Refusal of the Order. Return of good quality Goods.
8.1. An order in the ROMANOVAMAKEUP online store can be canceled at any time before payment and delivery is made. To cancel the Order, it is necessary to inform about it by e-mail firstname.lastname@example.org. If the client refuses the Order after confirming the Order by phone and transferring the Order to processing, a Buyer will be charged a commission of 5-6% of the refund amount to the bank card depending on the method of payment.
8.2. According to Art. 26.1 of the Law “Protection of Consumer Rights”, as well as paragraph 21 of the Decree of the Government of the Russian Federation of September 27, 2007 “The Approval of the Rules for the Sale of Goods by Remote Method”, the Buyer has the right to refuse the goods at any time prior to its transfer, and after the transfer of the goods - within 14 days.
8.3. According to Art. 25 of the Law on "Protection of Consumer Rights", the consumer has the right to exchange non-food goods of good quality for similar goods from the Seller from whom the goods were purchased if the goods did not fit in shape, dimensions, style, color, size or configuration. The list of good quality goods, that are not subject to exchange, approved by the Government of the Russian Federation on 01/19/1998, No. 55, in accordance with which are not subject to return or exchange, including goods of good quality:
• Personal hygiene items (combs, hairpins, hoops, hair curlers, wigs, hairpieces and other similar products);
• Perfumes and cosmetics;
• as well as other goods approved by the above Resolution.
8.4. Returning the Goods in a good condition is possible without specifying reasons if the Goods were not in use, its presentation (packaging, seals, labels), consumer properties, as well as a document confirming the fact and conditions of purchase of the specified goods (commodity or cash receipt) are preserved . Returns will not be accepted for goods purchased from other companies.
8.5. To return the Goods to the Buyer, it is necessary to perform all of the following actions:
Carefully pack the Goods (with all components and a full set of accessories specified in the documentation for the Goods) in the Seller’s original packaging; Fill in 2 copies of the application for the return of good quality goods (will be sent to Buyer by mail in the event of a return). The application must indicate the payment details for the refund:
2. Name of the beneficiary's bank;
3. BIC of the beneficiary's bank;
4. Correspondent account;
5. Checking account.
In the case of payment by credit card, the application for the return of good quality goods shall indicate the details of the bank card used to pay for the returned Goods.
1. Attach the original or a copy of the courier’s cash receipt or mail receipt to confirm payment of the parcel from the returned Goods.
2. When returning funds, it is necessary to provide passport data and attach a copy of an identity document (according to the regulation of the Central Bank of the Russian Federation of October 12, 2011 No. 373-P “REGULATION ON THE ORDER OF CASH OPERATIONS WITH BANKNOTES AND COIN OF RUSSIA IN THE RUSSIAN FEDERATION” )
3. Attach a sales receipt or cash receipt, a completed application in the form provided by the Seller, as well as a copy of an identity document and send them to the Seller through the Russian Post with an order, indicating the full cost of the purchase and a description of the Goods at: 127055, Moscow, st. Novoslobodskaya, d.14 / 19, p. 8, pom. II, IP Romanova O.A.
8.6. Goods delivered in Russia must be returned by the Buyer to the Seller exclusively by post through any branch of FGUP Russian Post. Goods delivered to other regions of Russia must be returned by the Buyer exclusively through EMC Russian Post branches. Return of the goods in other ways is not allowed.
Return of goods is carried out at the expense of the Buyer. Sending the returned Goods by cash on delivery is not allowed. The buyer independently bears all the risks associated with non-compliance with the procedure for returning the Goods.
8.7. When returning the Goods in a good condition, the Buyer will be refunded the cost of the Goods. The cost of shipping and returning the goods to the Buyer is not compensated.
9. Claims regarding the Goods of inadequate quality or the absence of the Goods in the parcel.
9.1. An inadequate quality product is a product that has flaws and cannot ensure the performance of its functional qualities. The difference between the design or decoration elements, as well as the shades of the color range of the Goods from those stated in the description on the Site does not apply to malfunction or non-functionality of the product.
9.2. To return or exchange Goods of inadequate quality, the Buyer must:
• Carefully pack the goods for the return (with all components and a full set of accessories specified in the technical documentation for the goods) in the seller’s original packaging; • Fill in 2 copies of the application for a return (it will be sent to Buyer by mail if a return is initiated) or an exchange of goods of inadequate quality. In case of return of the Goods, the payment details for the refund must be indicated in the application:
2. Name of the beneficiary's bank;
3. BIC of the beneficiary's bank;
4. Correspondent account;
5. Checking account.
In the case of payment by credit card, the refund application shall indicate the details of the credit card from which payment for the returned Goods was made.
When filling out an application for the absence of the Goods in the parcel, an act drawn up jointly with representatives of the Russian Post must be attached to the application.
Attach the original or a copy of the courier’s cash receipt or mail receipt to confirm payment for the parcel from the returned Goods.
When returning funds, it is necessary to provide passport data or attach a copy of an identity document (according to the provision of the Central Bank of the Russian Federation of October 12, 2011 No. 373-P “REGULATION ON THE PROCEDURE FOR CARRYING OUT CASH OPERATIONS WITH BANKNOTES AND COIN OF RUSSIA IN THE RUSSIAN FEDERATION)”.
Attach a sales receipt or cash receipt, a completed application, as well as a copy of an identity document and send it to the Seller through the Russian Post office with an order, indicating the full cost of the Goods and the inventory of the Goods at: 127055, Moscow, st. Novoslobodskaya, d.14 / 19, p. 8, pom. II, in the name of Romanova Olga.
9.3. In case of return of goods of inadequate quality or including incorrect bar code on the item box, the postage fee for return will be refunded to You after processing. At the request of the Buyer, the Seller will either exchange the Goods or return the paid value of the Goods.
10.1. If the delivered Order is found to be of inadequate quality due to manufacturing defects or damage during transportation, the Buyer has the right to return it or exchange it for a similar product of good quality which is in stock, or demand free-of-charge elimination of product defects or reimbursement of the Buyer's expenses elimination of defects in the goods. If a similar product of good quality is not available at the warehouse, the Buyer can return the product of inadequate quality, or wait for the goods to appear in stock.
10.2. Claims for the return of money paid for the goods must be satisfied within 10 days from the date the Seller receives the corresponding requirement (Article 22 of the Law of the Russian Federation “ Protection of Consumer Rights"). Thus, within 14 days upon returning the goods to the Buyer, the amount of this product will be returned, and in case of returning goods of inadequate quality, the Buyer will be returned the cost of the goods along with the delivery cost. The term for crediting funds to your account depends on the terms established by the internal regulations of the respective banks.
10.3. In the event of a dispute about the causes of defects or the fact of using the Goods and the safety of its presentation, an independent examination of the goods will be carried out. The buyer has the right to participate in the quality control of the Goods and challenge the conclusion of the examination in court. Claims for the return of money paid for the Goods during the examination shall be satisfied within 20 days from the date of the presentation of the corresponding demand.
10.4. In order for the funds to be returned to the Buyer, it is necessary that the Goods should be sent only using the Russian Post.
10.5. If the Buyer refuses the Goods (return of the Goods) after making the payment and receiving it, the return of funds to the Buyer, regardless of the cash or non-cash method of payment for the Goods, will be made by transferring the appropriate amount to the bank account indicated by the Buyer or by transfer to a bank card, with which the payment of the order was made, respectively.
10.6. The return is carried out based on a written application indicating the name, details for the return of funds and only upon presentation of an identity document (passport or a replacement document). Confirmation of payment with the provision of supporting documents is a prerequisite for a refund.
10.7. In case of cancellation / partial cancellation of the Order initiated by the Seller, the return of the cost of the Goods is made with the obligatory provision by the Buyer of an email email@example.com with payment details sent to firstname.lastname@example.org from the email address specified when placing the order.
11. Confidentiality and protection of personal data of Buyers.
11.1. When paying for goods on the Site, the Buyer provides IP Romanova with the following data: Name, Surname, email address, phone number and address for the delivery of the Goods. The Seller is entitled to use this information to fulfill his obligations to the Buyer.
11.2. When registering on the Site, the Buyer agrees to receive advertising and informational mailings from the Seller. These mailings contain information about upcoming promotions and other events of the Seller, including advertising mailings and special offers. Newsletters are received in the form of an email to the address and / or short message (sms) to the phone number indicated by the Buyer during registration. Advertising and informational materials may be presented in the form of paper, printing and souvenir products, invested in Buyers' orders and delivered to the indicated mailing address in the form of letters and parcels. The buyer can unsubscribe from the link in any advertising email sent by the Seller.
11.3. Providing his or her personal data when making purchases on the Site, the Buyer gives the Seller his or her voluntary consent to the processing and use of his or her personal data for the purposes specified by the Charter of the Seller, as well as in order to promote the Seller of his goods and services in various ways, including through automated personal data analysis. The seller undertakes not to disclose the information received from the Buyer to third parties, except for agents and third parties acting on the basis of an agreement with the Seller and participating in the fulfillment of the Seller's obligations to the Buyer. This consent can only be revoked subject to the notification of the Seller in the manner prescribed by clause 11.4. of these Terms.
11.4. If the Buyer does not want the personal data to be processed, he or she must contact the Seller’s Client Service by sending an email to email@example.com
12.1. The Buyer may Pre-order the Goods marked on the Site with the corresponding icon, under the conditions specified in this section. The above provisions of the Offer apply to this section in the part that does not contradict it.
12.2. Providing the possibility of pre-ordering is the right, but not the obligation of the Seller. A pre-order is issued for Products presented by its manufacturers in the seasonal displays of their collections. The Seller is not responsible for non-fulfillment of the obligation to deliver the Goods on the terms of the Pre-Order, if the manufacturer of the Goods removed and / or did not put it into production. A pre-order does not provide the Buyer with the right to pre-emptive purchase of the Goods before other Buyers (who have not pre-ordered), when the Goods are available in stock and appears on website, pre-ordered Buyers are the first to receive notification of their Sale and have the opportunity to purchase it through the Site under general conditions.
12.3. The complete set and other characteristics of the Goods may be changed by the Manufacturer.
12.5. The exact cost of the Goods based on Pre-order is determined after the launch of the Goods in production. The seller is obliged to notify the Buyer by e-mail and a notification in the Personal Account about the start of the sale of the Goods.
13. Other conditions
13.1. The relations between the Buyer and the Seller apply the law of the Russian Federation.
13.2. In the event of a claim on the part of the Buyer, he or she must contact the Seller’s Clients Service by phone or e-mail specified in clause 13.5.
13.3. All disputes arising between the parties will try to resolve through negotiations. If an agreement is not reached, the dispute will be referred to the judicial authority in accordance with the current legislation of the Russian Federation.
13.4. The recognition by the court of the invalidity of any provision of these Terms does not entail the invalidity of the remaining provisions of the Terms.
13.5. For all questions, please contact the Client Service Department of IP Romanova Olga Alexandrovna:
• by phone: in Moscow: +7 (925) 075-73-65.
• or email: firstname.lastname@example.org
13.6. All notifications must be made by the methods specified in this Offer. All notifications sent by e-mail are legally valid if they are made using the addresses specified in this Offer, Order or registration form.
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